returns and complaints

returns

You have the right to return any product without stating a reason. However, you must inform Us within 14 days upon receiving your order. After that, you also have 14 days to return it to us at your own expense.

Please refer to the shop’s Terms and conditions for details on withdrawal from the contract:

§ 9 Withdrawal from the contract

complaints

You have the right to complain about any product. If you notice a defect, please contact us. We will respond to your complaint as soon as we can, but we have 14 days from the receipt of the complaint to do so.

Detailed information on complaints can be found in the shop’s Terms and conditions:

§ 10 Liability for defects